PostNL introduces online customer acceptance
PostNL is introducing ‘online customer acceptance’ for commercial customers, as an addition to the credit management service it introduced last year. Credit management by PostNL means that all billing services – customer acceptance, billing, credit management and amicable collection of amounts owed – are now available via a single portal.
Customers increasingly wish to purchase items on account. Most companies are happy to make that possible because it makes ordering online a lot more attractive. PostNL’s new online customer acceptance service operates online and in real time, checking the name and address and whether the customer has been involved in a bankruptcy. The company can then decide whether or not to allow the customer to purchase items on account.
Kees van den Heuvel, director of Billing & Document Solutions at PostNL explains: “Online customer acceptance is a nice addition to our credit management chain. Commercial customers increasingly wish to have their whole credit management dealt with within a single chain and by a single party. The integrated service makes things clearer and cheaper for them.”
Source: PostNL
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